Frequently Asked Questions

The Free plan includes 1 Donny companion, 50 AI conversations per week (plus 5 bonus preview messages after you reach the weekly cap), daily curated Soul Sparks, unlimited text journaling, mood tracking, access to the community, and the free Purchase Check calculator (Growth Hub → Overview or Wellness).

Premium unlocks unlimited AI conversations for normal personal use*, a custom Donny personality builder for chat, voice journal with auto-transcription, voice responses from Donny, advanced analytics (weekly dashboard + monthly Growth Portrait), Purchase Check Premium context (shift %, comparisons, goal tie-in), and formatted journal export. *Fair use: Premium subscribers and the Together plan owner have no weekly message cap for typical chat. Together invited members keep the free 50 messages per week for their own Donny chat unless they add Premium. Hourly fair-use limits apply to each account, and AI features may pause for everyone, usually until the next day, if total usage hits our service-wide limit; crisis resources and safety screening never pause (see Terms of Service). Everyone can switch among seven personality archetypes anytime on every plan.

Together gives the plan owner full Premium. Invited members get Together features — Shared Donny, Together Thread, shared goals, memories, and pod tools — for up to 6 people on one plan.

Subscriptions purchased through the App Store or Google Play are managed in those platforms (device subscription settings). Web subscriptions purchased through Stripe are managed at Settings → Billing → Open billing portal on donnywonny.com. For questions, contact support@donnywonny.com.

Yes — how depends on where you subscribed: Web (Stripe): Settings → Billing → Open billing portal. Upgrades, downgrades, and interval changes (monthly ↔ quarterly ↔ annual) are handled by Stripe. Mid-cycle changes are typically prorated on Stripe's side; unused time may appear as account credit on your next invoice. We don't show proration math in-app — email support@donnywonny.com if a charge looks wrong. Premium → Together: Subscribe to Together via checkout or the portal. Together starts when payment completes. If you still have active Premium on the same account, contact support so we can align the subscriptions. Together → Premium or cancel: Change or cancel in the portal or app-store settings. Access continues through the period you've already paid for. When Together ends, Together shared features in your pod (Shared Donny, Together Thread, shared goals, and similar) are archived until the plan owner resubscribes — your personal journal stays private and your personal Donny is unchanged. When Together is active again, everyone still on the pod roster gets that shared content back together, not just the plan owner. Mobile (App Store / Google Play): Apple and Google handle upgrades, downgrades, and proration per their rules in your device subscription settings.

Coins and Gems are optional in-app currencies for cosmetics and store items in the mobile app. They are not sold through Stripe on the website. On iOS and Android, coin and gem packs are purchased with Apple App Store or Google Play in-app purchase (same account as Premium when you subscribe in the app). Growth Points are separate — they are earned through activity, not bought with real money.

Growth Points are an earned in-app balance you get for real growth actions — journaling, Soul Sparks, streaks, goals, creative work, and similar. They are not sold for real money and cannot be exchanged for cash. Optional Coins and Gems (mobile in-app purchase only) are a different currency used in the Product Store for cosmetics and similar items.

Redeem them in the app's Rewards Marketplace for streak tools and earn boosts, or burn them on donnywonny.com/merchandise for one-time discount codes on physical merch. Premium subscribers also get a separate complimentary merch code every 30 days that does not spend your points.

When someone signs up with your referral code and builds a 3-day streak (after their account is at least 24 hours old), you earn 500 Growth Points plus existing referral perks. Self-referrals and automated farming violate our Terms.

Purchase Check is a free mindful-spending tool in Growth Hub (Overview quick tile or Wellness tab). Enter what you earn (take-home pay or a pay stub works best) and a price — the app shows roughly how many hours of work that purchase equals. Optional 24-hour “sleep on it” saves stay on your device only; we do not upload wage data to our servers. Premium adds shift %, everyday comparisons (like coffee math), and how a purchase relates to your active goal. Clear local data anytime in Settings → Advanced privacy.

No. Growth Points are earned only. Coins and Gems are sold through in-app purchase on the Apple App Store or Google Play when you use the Donny Wonny mobile app — not through the website checkout. Subscriptions (Premium / Together) on the web use Stripe; mobile subscriptions use the store billing for your device.

Two things work together: your pod and the Together plan. Your pod is a private space for people you trust — a Couple (two partners), Friends / Circle (a small group), or Family (up to 6 with parental controls). Couple, Friends, and Family are setup options, not separate products. They share the same member limit and billing; Family adds co-guardian and parental controls. Together is the paid plan (up to 6 people on one subscription). The person who pays gets full Premium; everyone invited gets Together features like Shared Donny and Together Thread. On Free, every pod includes basic connection and post feeds. Together-only features (same for Couple, Friends, Family, and Group pods) require an active Together plan: shared journals, shared activities, Shared Donny (your private chat with your pod's shared companion), Together Thread (group chat — @donny when you want Shared Donny to join in), shared memories, pod challenges, co-guardian (Family pods), and the pod dashboard. Your personal journal always stays private. Donny Den community rooms are separate — public or private interest-based rooms, not your private Couple, Friends, or Family pod.

A post feed is a board of posts and comments — used in Donny Den community rooms and in your pod's free connection space. Together Thread is different: a real-time group chat for your whole pod. Messages are visible to all members; type @donny when you want Shared Donny to reply. For a private conversation with Shared Donny that other members cannot see, open Shared Donny from your dashboard. Direct messages between two people are separate and encrypted on supported mobile apps.

Together covers up to 6 people on one plan. Couple, Family, Friends (Circle), and Group are signup options that set your default layout — pricing and the 6-member cap are the same. Family highlights guardian tools; Couple is built for two; Friends maps to a Circle. Free includes pod connection and post feeds. Together unlocks the full shared experience for every setup: shared journals, shared activities, Shared Donny, Together Thread, shared memories, co-guardian (Family), and the pod dashboard.

Users aged 13–17 must provide a parent or guardian email for Email Plus verification before unrestricted social features — community posts, stranger DMs, or Donny Den community rooms. Until verified, teens can use solo features (journaling, Donny chat, growth tools). Parents can revoke consent anytime via the link in the verification email; revocation is enforced automatically and blocks unrestricted social while solo growth tools remain. Family-supervised teens (linked to a parent on a Family account with parental controls enabled) follow the guardian's Family settings and may retain family-scoped features under those controls even when Email Plus consent is still pending.

These are two separate events. The plan owner is whoever pays for Together — only they can run a fresh start (reset the pod). Shared content falls into two categories: • Together shared features (requires active Together): shared journals, shared activities, Shared Donny, Together Thread, shared memories, pod challenges, co-guardian (Family), and the pod dashboard — for Couple, Friends, Family, or Group pods. • Free pod basics (no Together required): pod connection and post feeds. 1. Together plan ends (billing lapse): Together shared features are archived (hidden, not deleted). Members usually stay on the roster. Personal journals and personal Donny are unchanged. When the plan owner resubscribes, those features are restored for everyone still on the roster — not only the plan owner. People who left before restore do not auto-regain access; new invitees only see content from their join date forward. Free connection and post feeds are not part of this billing archive — they keep working after Together lapses unless you end the pod connection yourself. 2. The pod itself ends (separate from billing): Ending a Couple connection, leaving, removing a member, or a plan-owner fresh start closes or replaces that pod. A fresh start permanently replaces the old pod and creates a new empty one — resubscribing does not bring the old shared content back.